What Makes a Great Manager in Today’s Workplace?

The definition of a “good manager” has changed. It’s no longer about being the boss with all the answers. Today’s best managers are coaches, communicators, and culture-shapers — and they’re critical to business success.

Why Managers Matter More Than Ever

According to Gallup, 70% of the variance in team engagement is directly tied to the manager. In South African workplaces facing rising burnout and low morale, the manager can either be the problem — or the solution.

Coaching, Not Controlling

Great managers don’t micromanage — they guide. They ask good questions, give regular feedback, and help employees grow in the direction of their strengths. Coaching builds ownership, confidence, and long-term performance.

Emotional Intelligence Is Key

Today’s managers need more than technical skills. They need empathy, self-awareness, and the ability to respond — not react. Emotional intelligence helps managers lead through uncertainty, build trust, and manage team dynamics with care.

Takeaway

Managers aren’t just middlemen — they’re culture carriers. The best ones lead with curiosity, care, and clarity. If you want engaged employees, start by growing better managers.